EcoSmart Pest Solutions
Mike and Brandon earn consistent praise for thorough inspections, honest advice without upselling, and genuine professionalism. Technicians like Chad, Michael, and Luke are named frequently for responsiveness and clear explanations. Eco-friendly products and owner Steve's personal follow-up calls build loyalty among repeat customers. One February 2026 incident severely damaged the profile: a technician's accidental refrigerator water line rupture flooded a condo, causing 28,000 dollars in restoration costs. The company initially acknowledged fault but later denied responsibility, withheld insurance information, and refused to refund 500 dollars in prepaid annual services. This rare but serious failure highlights a gap between frontline excellence and corporate handling of accountability.
